Expert Swagelok Field Advisory Team Optimizes Customer Fluid Systems

Having reliable and efficient fluid systems is critical to our customers' success. That's why we have a dedicated Field Advisory Team working daily to help customers ensure their systems are performing optimally.

Swagelok Edmonton offers experts trained to help customers pinpoint and and tackle issues with analytical instrumentation, compressed gas leaks, seal flush systems, and much more. They combine technical knowledge and experience with a deep understanding of regional customers' needs to provide tailored solutions that enhance the performance and longevity of their fluid systems.

Swagelok Edmonton's Field Advisory Team includes:

As our Field Advisory Training and Services Manager, James Dickie brings over 20 years of experience in helping fluid system engineers, installers, technicians, operators, and buyers run safe and efficient operations. Whether he's conducting a compressed gas leak detection inspection onsite with a customer, traveling to teach Swagelok trainers within our global training program, leading a seminar, or coordinating in the office, James is committed to ensuring outstanding service and support for our valued customers.

Tom Webster, C.E.T., is a key Swagelok Edmonton Field Advisor. With nearly a decade of experience in industrial fluid systems, Tom Webster has a deep understanding of analytical instrumentation systems and assemblies, process instrumentation, piping products, and regulators. Tom is our go-to expert for analytical instrumentation assessment and advice. He often collaborates with analytical instrumentation specialist Don Yahn to develop tailored customer solutions.

Don Yahn, P.L.Eng., brings over three decades of experience in industrial sampling systems and analytical instrumentation to Swagelok customers. He has been instrumental in developing custom solutions and field advising since joining the team in 2018. As a senior resource, Don provides valuable insight during assessments, peer reviews, and the development of recommendations.

Our Field Advisory Team offers a variety of services, including system audits, troubleshooting, maintenance recommendations, and advice on getting the best return on investment from new subsystems or components. They work closely with our customers to identify any potential issues and provide proactive solutions to prevent problems before they arise. This approach not only helps to improve the reliability and efficiency of our customers' systems but also reduces downtime and maintenance costs.

In addition to using their technical expertise in the field, our Field Advisory Services team also provides training for our customers' staff. By sharing their knowledge and best practices, they empower our clients to proactively maintain their fluid systems and make informed decisions to optimize their performance.

Talk with our Field Advisory Team

Please contact our team if you'd like to learn more. Click below, follow prompts to answer a few questions, and we'll match you with a Field Advisor:

Also see:

• Finding and Solving Sampling System Problems with Help from Edmonton Valve (New Video)
• With Augmented Reality Headsets, Swagelok Field Advisors Assist from Miles Away
• How Edmonton Valve Leverages the Global Field Engineering Expertise of Swagelok